{% extends "base.html" %}
{% block title %}{{ _("help.page_title") }} – DocuElevate{% endblock %}

{% block head_extra %}
<!-- SEO meta tags -->
<meta name="description" content="{{ _('help.meta_description') }}">
<meta name="keywords" content="DocuElevate, help, support, document processing, OCR, cloud storage, workflow automation, SaaS">
<meta name="robots" content="index, follow">
<link rel="canonical" href="https://{{ external_hostname }}/help">

<!-- Open Graph -->
<meta property="og:title" content="{{ _('help.page_title') }} – DocuElevate">
<meta property="og:description" content="{{ _('help.og_description') }}">
<meta property="og:type" content="website">
<meta property="og:url" content="https://{{ external_hostname }}/help">

<!-- Structured data (JSON-LD) for FAQ rich results -->
<script type="application/ld+json">
{
  "@context": "https://schema.org",
  "@type": "FAQPage",
  "mainEntity": [
    {
      "@type": "Question",
      "name": "How do I upload documents to DocuElevate?",
      "acceptedAnswer": {
        "@type": "Answer",
        "text": "Navigate to the Upload page, drag-and-drop your files or click Choose File, and DocuElevate will automatically process them with OCR and AI metadata extraction."
      }
    },
    {
      "@type": "Question",
      "name": "Which cloud storage providers does DocuElevate support?",
      "acceptedAnswer": {
        "@type": "Answer",
        "text": "DocuElevate integrates with Dropbox, Google Drive, OneDrive, SharePoint, Amazon S3, Nextcloud, WebDAV, SFTP, FTP, and Paperless-ngx."
      }
    },
    {
      "@type": "Question",
      "name": "Can I automatically ingest documents from email?",
      "acceptedAnswer": {
        "@type": "Answer",
        "text": "Yes. Configure one or more IMAP mailboxes under Email Ingestion and DocuElevate will poll for new attachments and process them automatically."
      }
    },
    {
      "@type": "Question",
      "name": "How do processing pipelines work?",
      "acceptedAnswer": {
        "@type": "Answer",
        "text": "Pipelines let you chain processing steps (OCR, AI extraction, format conversion) and route the result to one or more destinations. Create and manage them from the Pipelines page."
      }
    }
  ]
}
</script>
{% endblock %}

{% block content %}
<div class="container mx-auto px-4 py-10 max-w-6xl">

  <!-- ═══════════════════════ Hero Section ═══════════════════════ -->
  <header class="text-center mb-14">
    <h1 class="text-4xl md:text-5xl font-extrabold text-gray-900 mb-4">
      <i class="fas fa-life-ring text-blue-500 mr-2" aria-hidden="true"></i>{{ _("help.heading") }}
    </h1>
    <p class="text-lg md:text-xl text-gray-600 max-w-2xl mx-auto leading-relaxed">
      {{ _("help.subheading") }}
    </p>
  </header>

  <!-- ═══════════════════════ Quick-start Cards ═══════════════════════ -->
  <section aria-labelledby="quickstart-heading" class="mb-16">
    <h2 id="quickstart-heading" class="text-2xl font-bold text-gray-800 mb-6">
      <i class="fas fa-rocket text-blue-500 mr-2" aria-hidden="true"></i>{{ _("help.quickstart_heading") }}
    </h2>
    <div class="grid gap-6 sm:grid-cols-2 lg:grid-cols-3">

      <!-- Card: Upload -->
      <article class="bg-white shadow rounded-lg p-6 hover:shadow-lg transition-shadow">
        <div class="flex items-center mb-3">
          <span class="flex items-center justify-center w-10 h-10 rounded-full bg-blue-100 text-blue-600 mr-3" aria-hidden="true">
            <i class="fas fa-cloud-arrow-up"></i>
          </span>
          <h3 class="text-lg font-semibold text-gray-800">{{ _("help.quickstart_upload") }}</h3>
        </div>
        <p class="text-gray-600 text-sm leading-relaxed">
          {{ _("help.quickstart_upload_desc") }}
        </p>
      </article>

      <!-- Card: Connect Storage -->
      <article class="bg-white shadow rounded-lg p-6 hover:shadow-lg transition-shadow">
        <div class="flex items-center mb-3">
          <span class="flex items-center justify-center w-10 h-10 rounded-full bg-green-100 text-green-600 mr-3" aria-hidden="true">
            <i class="fas fa-plug"></i>
          </span>
          <h3 class="text-lg font-semibold text-gray-800">{{ _("help.quickstart_storage") }}</h3>
        </div>
        <p class="text-gray-600 text-sm leading-relaxed">
          {{ _("help.quickstart_storage_desc_full") }}
        </p>
      </article>

      <!-- Card: Automate -->
      <article class="bg-white shadow rounded-lg p-6 hover:shadow-lg transition-shadow">
        <div class="flex items-center mb-3">
          <span class="flex items-center justify-center w-10 h-10 rounded-full bg-purple-100 text-purple-600 mr-3" aria-hidden="true">
            <i class="fas fa-wand-magic-sparkles"></i>
          </span>
          <h3 class="text-lg font-semibold text-gray-800">{{ _("help.quickstart_workflows") }}</h3>
        </div>
        <p class="text-gray-600 text-sm leading-relaxed">
          {{ _("help.quickstart_workflows_desc") }}
        </p>
      </article>

    </div>
  </section>

  <!-- ═══════════════════════ Sources ═══════════════════════ -->
  <section aria-labelledby="sources-heading" class="mb-16">
    <h2 id="sources-heading" class="text-2xl font-bold text-gray-800 mb-6">
      <i class="fas fa-arrow-right-to-bracket text-blue-500 mr-2" aria-hidden="true"></i>{{ _("help.sources_heading") }}
    </h2>
    <div class="grid gap-6 sm:grid-cols-2">

      <article class="bg-white shadow rounded-lg p-6">
        <h3 class="font-semibold text-gray-800 mb-2"><i class="fas fa-upload mr-2 text-gray-400" aria-hidden="true"></i>{{ _("help.sources_web_upload") }}</h3>
        <p class="text-gray-600 text-sm">
          {{ _("help.sources_web_upload_desc") }}
        </p>
      </article>

      <article class="bg-white shadow rounded-lg p-6">
        <h3 class="font-semibold text-gray-800 mb-2"><i class="fas fa-envelope-open-text mr-2 text-gray-400" aria-hidden="true"></i>{{ _("help.sources_email_ingestion") }}</h3>
        <p class="text-gray-600 text-sm">
          {{ _("help.sources_email_ingestion_desc") }}
        </p>
      </article>

      <article class="bg-white shadow rounded-lg p-6">
        <h3 class="font-semibold text-gray-800 mb-2"><i class="fas fa-code mr-2 text-gray-400" aria-hidden="true"></i>{{ _("help.sources_rest_api") }}</h3>
        <p class="text-gray-600 text-sm">
          {{ _("help.sources_rest_api_desc") }}
        </p>
      </article>

      <article class="bg-white shadow rounded-lg p-6">
        <h3 class="font-semibold text-gray-800 mb-2"><i class="fas fa-print mr-2 text-gray-400" aria-hidden="true"></i>{{ _("help.sources_scanner") }}</h3>
        <p class="text-gray-600 text-sm">
          {{ _("help.sources_scanner_desc_full") }}
        </p>
      </article>

    </div>
  </section>

  <!-- ═══════════════════════ Destinations ═══════════════════════ -->
  <section aria-labelledby="destinations-heading" class="mb-16">
    <h2 id="destinations-heading" class="text-2xl font-bold text-gray-800 mb-6">
      <i class="fas fa-arrow-right-from-bracket text-blue-500 mr-2" aria-hidden="true"></i>{{ _("help.destinations_heading") }}
    </h2>
    <div class="grid gap-4 sm:grid-cols-2 lg:grid-cols-3">

      <div class="flex items-start bg-white shadow rounded-lg p-5">
        <i class="fab fa-dropbox text-blue-500 text-xl mr-3 mt-0.5" aria-hidden="true"></i>
        <div>
          <h3 class="font-semibold text-gray-800 text-sm">{{ _("help.destinations_dropbox") }}</h3>
          <p class="text-gray-500 text-xs">{{ _("help.destinations_dropbox_desc") }}</p>
        </div>
      </div>

      <div class="flex items-start bg-white shadow rounded-lg p-5">
        <i class="fab fa-google-drive text-green-500 text-xl mr-3 mt-0.5" aria-hidden="true"></i>
        <div>
          <h3 class="font-semibold text-gray-800 text-sm">{{ _("help.destinations_google_drive") }}</h3>
          <p class="text-gray-500 text-xs">{{ _("help.destinations_google_drive_desc") }}</p>
        </div>
      </div>

      <div class="flex items-start bg-white shadow rounded-lg p-5">
        <i class="fab fa-microsoft text-blue-600 text-xl mr-3 mt-0.5" aria-hidden="true"></i>
        <div>
          <h3 class="font-semibold text-gray-800 text-sm">{{ _("help.destinations_onedrive") }}</h3>
          <p class="text-gray-500 text-xs">{{ _("help.destinations_onedrive_desc") }}</p>
        </div>
      </div>

      <div class="flex items-start bg-white shadow rounded-lg p-5">
        <i class="fab fa-microsoft text-purple-600 text-xl mr-3 mt-0.5" aria-hidden="true"></i>
        <div>
          <h3 class="font-semibold text-gray-800 text-sm">SharePoint</h3>
          <p class="text-gray-500 text-xs">Upload to SharePoint Online document libraries via Graph API.</p>
        </div>
      </div>

      <div class="flex items-start bg-white shadow rounded-lg p-5">
        <i class="fab fa-aws text-yellow-600 text-xl mr-3 mt-0.5" aria-hidden="true"></i>
        <div>
          <h3 class="font-semibold text-gray-800 text-sm">{{ _("help.destinations_s3") }}</h3>
          <p class="text-gray-500 text-xs">{{ _("help.destinations_s3_desc") }}</p>
        </div>
      </div>

      <div class="flex items-start bg-white shadow rounded-lg p-5">
        <i class="fas fa-cloud text-blue-400 text-xl mr-3 mt-0.5" aria-hidden="true"></i>
        <div>
          <h3 class="font-semibold text-gray-800 text-sm">{{ _("help.destinations_nextcloud") }}</h3>
          <p class="text-gray-500 text-xs">{{ _("help.destinations_nextcloud_desc") }}</p>
        </div>
      </div>

      <div class="flex items-start bg-white shadow rounded-lg p-5">
        <i class="fas fa-leaf text-green-600 text-xl mr-3 mt-0.5" aria-hidden="true"></i>
        <div>
          <h3 class="font-semibold text-gray-800 text-sm">{{ _("help.destinations_paperless") }}</h3>
          <p class="text-gray-500 text-xs">{{ _("help.destinations_paperless_desc") }}</p>
        </div>
      </div>

      <div class="flex items-start bg-white shadow rounded-lg p-5">
        <i class="fas fa-server text-gray-500 text-xl mr-3 mt-0.5" aria-hidden="true"></i>
        <div>
          <h3 class="font-semibold text-gray-800 text-sm">{{ _("help.destinations_sftp") }}</h3>
          <p class="text-gray-500 text-xs">{{ _("help.destinations_sftp_desc") }}</p>
        </div>
      </div>

      <div class="flex items-start bg-white shadow rounded-lg p-5">
        <i class="fas fa-envelope text-red-400 text-xl mr-3 mt-0.5" aria-hidden="true"></i>
        <div>
          <h3 class="font-semibold text-gray-800 text-sm">{{ _("help.destinations_email") }}</h3>
          <p class="text-gray-500 text-xs">{{ _("help.destinations_email_desc") }}</p>
        </div>
      </div>

      <div class="flex items-start bg-white shadow rounded-lg p-5">
        <i class="fas fa-link text-indigo-500 text-xl mr-3 mt-0.5" aria-hidden="true"></i>
        <div>
          <h3 class="font-semibold text-gray-800 text-sm">{{ _("help.destinations_webhook") }}</h3>
          <p class="text-gray-500 text-xs">{{ _("help.destinations_webhook_desc") }}</p>
        </div>
      </div>

    </div>
  </section>

  <!-- ═══════════════════════ Workflows / Pipelines ═══════════════════════ -->
  <section aria-labelledby="workflows-heading" class="mb-16">
    <h2 id="workflows-heading" class="text-2xl font-bold text-gray-800 mb-6">
      <i class="fas fa-diagram-project text-blue-500 mr-2" aria-hidden="true"></i>{{ _("help.workflows_heading") }}
    </h2>
    <div class="bg-white shadow rounded-lg p-6">
      <div class="grid gap-6 md:grid-cols-2">
        <div>
          <h3 class="font-semibold text-gray-800 mb-2">{{ _("help.workflows_what_is") }}</h3>
          <p class="text-gray-600 text-sm leading-relaxed mb-4">
            {{ _("help.workflows_definition") }}
          </p>
          <h3 class="font-semibold text-gray-800 mb-2">{{ _("help.workflows_typical_steps") }}</h3>
          <ol class="list-decimal list-inside text-gray-600 text-sm space-y-1">
            <li>{{ _("help.workflows_step_1_full") }}</li>
            <li>{{ _("help.workflows_step_2_full") }}</li>
            <li>{{ _("help.workflows_step_3_full") }}</li>
            <li>{{ _("help.workflows_step_4") }}</li>
          </ol>
        </div>
        <div>
          <h3 class="font-semibold text-gray-800 mb-2">{{ _("help.workflows_creating") }}</h3>
          <ol class="list-decimal list-inside text-gray-600 text-sm space-y-2 leading-relaxed">
            <li>{{ _("help.workflows_step_1_create") }}</li>
            <li>{{ _("help.workflows_step_2_create") }}</li>
            <li>{{ _("help.workflows_step_3_create") }}</li>
            <li>{{ _("help.workflows_step_4_create") }}</li>
            <li>{{ _("help.workflows_step_5_create") }}</li>
          </ol>
        </div>
      </div>
    </div>
  </section>

  <!-- ═══════════════════════ Data Ingestion Tools ═══════════════════════ -->
  <section aria-labelledby="ingestion-heading" class="mb-16">
    <h2 id="ingestion-heading" class="text-2xl font-bold text-gray-800 mb-6">
      <i class="fas fa-toolbox text-blue-500 mr-2" aria-hidden="true"></i>{{ _("help.ingestion_heading") }}
    </h2>
    <div class="bg-white shadow rounded-lg p-6 space-y-6">

      <article>
        <h3 class="font-semibold text-gray-800 mb-1"><i class="fas fa-terminal mr-2 text-gray-400" aria-hidden="true"></i>{{ _("help.ingestion_curl") }}</h3>
        <p class="text-gray-600 text-sm mb-2">{{ _("help.ingestion_curl_desc") }}</p>
        <pre class="bg-gray-50 text-sm rounded p-3 overflow-x-auto"><code>curl -X POST https://your-instance/api/upload \
  -H "Authorization: Bearer YOUR_TOKEN" \
  -F "file=@/path/to/document.pdf"</code></pre>
      </article>

      <article>
        <h3 class="font-semibold text-gray-800 mb-1"><i class="fas fa-folder-open mr-2 text-gray-400" aria-hidden="true"></i>{{ _("help.ingestion_watched_folders") }}</h3>
        <p class="text-gray-600 text-sm">
          {{ _("help.ingestion_watched_folders_desc") }}
        </p>
      </article>

      <article>
        <h3 class="font-semibold text-gray-800 mb-1"><i class="fas fa-print mr-2 text-gray-400" aria-hidden="true"></i>{{ _("help.ingestion_scanners") }}</h3>
        <p class="text-gray-600 text-sm">
          {{ _("help.ingestion_scanners_desc") }}
        </p>
      </article>

      <article>
        <h3 class="font-semibold text-gray-800 mb-1"><i class="fas fa-mobile-screen-button mr-2 text-gray-400" aria-hidden="true"></i>{{ _("help.ingestion_mobile") }}</h3>
        <p class="text-gray-600 text-sm">
          {{ _("help.ingestion_mobile_desc") }}
        </p>
      </article>

      <article>
        <h3 class="font-semibold text-gray-800 mb-1"><i class="fas fa-shuffle mr-2 text-gray-400" aria-hidden="true"></i>{{ _("help.ingestion_zapier") }}</h3>
        <p class="text-gray-600 text-sm">
          {{ _("help.ingestion_zapier_desc") }}
        </p>
      </article>

    </div>
  </section>

  <!-- ═══════════════════════ FAQ ═══════════════════════ -->
  <section aria-labelledby="faq-heading" class="mb-16">
    <h2 id="faq-heading" class="text-2xl font-bold text-gray-800 mb-6">
      <i class="fas fa-circle-question text-blue-500 mr-2" aria-hidden="true"></i>{{ _("help.faq_heading") }}
    </h2>
    <div class="space-y-4" x-data="{ open: null }">

      <div class="bg-white shadow rounded-lg">
        <button type="button"
                class="w-full flex justify-between items-center px-6 py-4 text-left font-medium text-gray-800 focus:outline-none focus:ring-2 focus:ring-blue-400 rounded-lg"
                @click="open = open === 1 ? null : 1"
                :aria-expanded="open === 1 ? 'true' : 'false'"
                aria-controls="faq-1">
          <span>{{ _("help.faq_1_q") }}</span>
          <i class="fas fa-chevron-down text-gray-400 transition-transform" :class="{ 'rotate-180': open === 1 }" aria-hidden="true"></i>
        </button>
        <div id="faq-1" x-show="open === 1" x-collapse class="px-6 pb-4 text-gray-600 text-sm leading-relaxed">
          {{ _("help.faq_1_a") }}
        </div>
      </div>

      <div class="bg-white shadow rounded-lg">
        <button type="button"
                class="w-full flex justify-between items-center px-6 py-4 text-left font-medium text-gray-800 focus:outline-none focus:ring-2 focus:ring-blue-400 rounded-lg"
                @click="open = open === 2 ? null : 2"
                :aria-expanded="open === 2 ? 'true' : 'false'"
                aria-controls="faq-2">
          <span>{{ _("help.faq_2_q") }}</span>
          <i class="fas fa-chevron-down text-gray-400 transition-transform" :class="{ 'rotate-180': open === 2 }" aria-hidden="true"></i>
        </button>
        <div id="faq-2" x-show="open === 2" x-collapse class="px-6 pb-4 text-gray-600 text-sm leading-relaxed">
          {{ _("help.faq_2_a") }}
        </div>
      </div>

      <div class="bg-white shadow rounded-lg">
        <button type="button"
                class="w-full flex justify-between items-center px-6 py-4 text-left font-medium text-gray-800 focus:outline-none focus:ring-2 focus:ring-blue-400 rounded-lg"
                @click="open = open === 3 ? null : 3"
                :aria-expanded="open === 3 ? 'true' : 'false'"
                aria-controls="faq-3">
          <span>{{ _("help.faq_3_q") }}</span>
          <i class="fas fa-chevron-down text-gray-400 transition-transform" :class="{ 'rotate-180': open === 3 }" aria-hidden="true"></i>
        </button>
        <div id="faq-3" x-show="open === 3" x-collapse class="px-6 pb-4 text-gray-600 text-sm leading-relaxed">
          {{ _("help.faq_3_a") }}
        </div>
      </div>

      <div class="bg-white shadow rounded-lg">
        <button type="button"
                class="w-full flex justify-between items-center px-6 py-4 text-left font-medium text-gray-800 focus:outline-none focus:ring-2 focus:ring-blue-400 rounded-lg"
                @click="open = open === 4 ? null : 4"
                :aria-expanded="open === 4 ? 'true' : 'false'"
                aria-controls="faq-4">
          <span>{{ _("help.faq_4_q") }}</span>
          <i class="fas fa-chevron-down text-gray-400 transition-transform" :class="{ 'rotate-180': open === 4 }" aria-hidden="true"></i>
        </button>
        <div id="faq-4" x-show="open === 4" x-collapse class="px-6 pb-4 text-gray-600 text-sm leading-relaxed">
          {{ _("help.faq_4_a") }}
        </div>
      </div>

      <div class="bg-white shadow rounded-lg">
        <button type="button"
                class="w-full flex justify-between items-center px-6 py-4 text-left font-medium text-gray-800 focus:outline-none focus:ring-2 focus:ring-blue-400 rounded-lg"
                @click="open = open === 5 ? null : 5"
                :aria-expanded="open === 5 ? 'true' : 'false'"
                aria-controls="faq-5">
          <span>{{ _("help.faq_5_q") }}</span>
          <i class="fas fa-chevron-down text-gray-400 transition-transform" :class="{ 'rotate-180': open === 5 }" aria-hidden="true"></i>
        </button>
        <div id="faq-5" x-show="open === 5" x-collapse class="px-6 pb-4 text-gray-600 text-sm leading-relaxed">
          {{ _("help.faq_5_a_pre") }}<a href="/privacy" class="text-blue-600 hover:underline">{{ _("help.privacy_notice") }}</a>{{ _("help.faq_5_a_post") }}
        </div>
      </div>

    </div>
  </section>

  <!-- ═══════════════════════ Contact / Support ═══════════════════════ -->
  <section aria-labelledby="support-heading" class="mb-10">
    <h2 id="support-heading" class="text-2xl font-bold text-gray-800 mb-6">
      <i class="fas fa-headset text-blue-500 mr-2" aria-hidden="true"></i>{{ _("help.support_heading") }}
    </h2>

    <div class="grid gap-6 md:grid-cols-2">

      <!-- Left column: info -->
      <div class="bg-white shadow rounded-lg p-6 space-y-4">
        <p class="text-gray-600 text-sm leading-relaxed">
          {{ _("help.support_description") }}
        </p>

        {% if support_email %}
        <div class="flex items-center text-sm text-gray-700">
          <i class="fas fa-envelope text-blue-500 mr-2" aria-hidden="true"></i>
          <a href="mailto:{{ support_email }}" class="text-blue-600 hover:underline">{{ support_email }}</a>
        </div>
        {% endif %}

        {% if zammad_chat_enabled and zammad_url %}
        <div class="flex items-center text-sm text-gray-700">
          <i class="fas fa-comments text-blue-500 mr-2" aria-hidden="true"></i>
          <span>{{ _("help.support_live_chat") }}</span>
        </div>
        {% endif %}
      </div>

      <!-- Right column: Zammad ticket form -->
      {% if zammad_form_enabled and zammad_url %}
      <div class="bg-white shadow rounded-lg p-6">
        <h3 class="font-semibold text-gray-800 mb-3">
          <i class="fas fa-ticket mr-2 text-gray-400" aria-hidden="true"></i>{{ _("help.support_ticket_heading") }}
        </h3>
        <p class="text-gray-600 text-sm mb-4">
          {{ _("help.support_ticket_desc") }}
        </p>
        <button id="zammad-feedback-form"
                type="button"
                class="inline-flex items-center bg-blue-600 hover:bg-blue-700 text-white font-semibold py-2 px-5 rounded-lg transition-colors focus:outline-none focus:ring-2 focus:ring-blue-400 min-h-[44px]">
          <i class="fas fa-paper-plane mr-2" aria-hidden="true"></i>{{ _("help.support_ticket_button") }}
        </button>
      </div>
      {% elif not zammad_form_enabled and not support_email and not zammad_chat_enabled %}
      <div class="bg-white shadow rounded-lg p-6 flex flex-col items-center justify-center text-center">
        <i class="fas fa-info-circle text-blue-400 text-2xl mb-2" aria-hidden="true"></i>
        <p class="text-gray-500 text-sm">
          {{ _("help.support_admin_message") }}
        </p>
      </div>
      {% endif %}

    </div>
  </section>

</div>
{% endblock %}

{% block scripts %}
{% if zammad_url and zammad_form_enabled %}
<!-- Zammad Feedback Form -->
<script src="https://code.jquery.com/jquery-3.6.0.min.js"
        integrity="sha384-vtXRMe3mGCbOeY7l30aIg8H9p3GdeSe4IFlP6G8JMa7o7lXvnz3GFKzPxzJdPfGK"
        crossorigin="anonymous"></script>
<script id="zammad_form_script" src="{{ zammad_url }}/assets/form/form.js"></script>
<script>
$(function() {
  $('#zammad-feedback-form').ZammadForm({
    messageTitle: 'DocuElevate Support',
    messageSubmit: 'Submit',
    messageThankYou: 'Thank you for your request (#%s)! We will get back to you shortly.',
    modal: true
  });

  {% if user_name or user_email %}
  {# ── Auto-fill Zammad form fields from the authenticated user context ── #}
  $('#zammad-feedback-form').on('click', function() {
    var maxAttempts = 30;   /* ~3 s total wait for modal to appear */
    var retryDelayMs = 100;
    var attempts = 0;
    var prefillForm = function() {
      var $modal = $('.zammad-form-modal, .js-zammad-form-modal');
      if ($modal.length === 0 && attempts < maxAttempts) {
        attempts++;
        setTimeout(prefillForm, retryDelayMs);
        return;
      }
      var $name = $modal.find('input[name="name"]');
      var $email = $modal.find('input[name="email"]');
      {% if user_name %}
      if ($name.length && !$name.val()) $name.val({{ user_name | tojson }});
      {% endif %}
      {% if user_email %}
      if ($email.length && !$email.val()) $email.val({{ user_email | tojson }});
      {% endif %}
    };
    var initialDelayMs = 200; /* wait for modal DOM to start rendering */
    setTimeout(prefillForm, initialDelayMs);
  });

  {# ── Append user metadata to the ticket body before Zammad posts it ── #}
  $.ajaxPrefilter(function(options) {
    if (options.url && options.url.indexOf('/api/v1/form_submit') !== -1 && options.data) {
      try {
        var data = JSON.parse(options.data);
        if (data.body && data.body.indexOf('\n--- DocuElevate User Context ---') === -1) {
          var ctx = '\n\n--- DocuElevate User Context ---';
          {% if user_name %}ctx += '\nName: ' + {{ user_name | tojson }};{% endif %}
          {% if user_email %}ctx += '\nEmail: ' + {{ user_email | tojson }};{% endif %}
          {% if user_id %}ctx += '\nUsername: ' + {{ user_id | tojson }};{% endif %}
          data.body += ctx;
          options.data = JSON.stringify(data);
        }
      } catch(e) { /* ignore parse errors from non-JSON payloads */ }
    }
  });
  {% endif %}
});
</script>
{% endif %}

{% if zammad_url and zammad_chat_enabled %}
<!-- Zammad Live Chat Widget -->
<script src="{{ zammad_url }}/assets/chat/chat-no-jquery.min.js"></script>
<script>
(function() {
  new ZammadChat({
    fontSize: '12px',
    flat: true,
    chatId: {{ zammad_chat_id | int }},
    title: '<strong>Chat</strong> with us!'{% if user_name or user_email %},
    name: {{ user_name | tojson }},
    email: {{ user_email | tojson }}{% endif %}
  });
})();
</script>
{% endif %}
{% endblock %}