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feat(support): auto-fill Zammad chat and ticket widgets with user context

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Pass authenticated user's name, email, and username to Zammad form
and chat widgets. For the ticket form: pre-fill name/email fields
and append a User Context metadata block to the ticket body via
$.ajaxPrefilter. For the chat widget: pass name/email to the
ZammadChat constructor.

Co-authored-by: christianlouis <361235+christianlouis@users.noreply.github.com>
This commit is contained in:
copilot-swe-agent[bot]
2026-03-08 18:27:14 +00:00
parent d8d0aedd9e
commit 209e82f7e5
4 changed files with 148 additions and 1 deletions
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docs/ConfigurationGuide.md
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@@ -1142,6 +1142,15 @@ SUPPORT_EMAIL=support@example.com
> **Note:** The live-chat widget requires at least one Zammad agent to be online. If no agent is available, the widget will not appear. Enable Zammad's debug mode (`debug: true`) for troubleshooting.
#### Automatic User Context (Auto-Fill)
When a user is logged in, DocuElevate automatically passes their identity to the Zammad widgets:
- **Ticket form:** The user's **name** and **email** are pre-filled in the form fields. A *DocuElevate User Context* block containing the user's name, email, and username is appended to the ticket body so the support agent can immediately identify the requester.
- **Live chat:** The user's **name** and **email** are passed to the Zammad chat widget constructor. Depending on your Zammad version, the agent may see this information in the chat session details.
No additional configuration is required — the auto-fill uses the authenticated session data (OAuth, local login, or admin credentials). Anonymous visitors see the standard Zammad widgets without pre-filled data.
## Duplicate Document Detection
DocuElevate detects and flags documents that share the same content, even if they arrive as separate uploads.